Global Product & Application Expert

About the role

Alfa Laval is looking for a Global Product & Application Expert to support sales and key accounts on the San Bonifacio site. The role bridges technical feasibility, heat‑transfer expertise and product development to help customers solve complex challenges. You will work closely with R&D, customers and internal teams to drive innovative solutions.

Key responsibilities

• Troubleshoot complex issues at customer sites and internally.
• Drive product and process validation projects.
• Provide input and support for training activities.
• Contribute to EPD, NPD and product concept development across the product lifecycle.
• Supply input on legislation and design standards.

Required profile

• Young, supportive mindset with a passion for building positive relationships.
• Clear communicator and proactive mediator.
• Structured, curious and eager to share technical knowledge.
• Technical/scientific background, preferably an engineering degree.
• Several years of experience in technical support within the heating or HVAC industry.
• Excellent communication skills and ability to work in an international, cross‑functional environment.
• Fluent in written and spoken English.

Required skills

• Heat‑transfer knowledge applied to prioritized applications.
• Advanced troubleshooting of complex technical issues.
• Product and process validation expertise.
• Understanding of EPD and NPD processes for product development.
• Familiarity with relevant legislation and design standards.