Order Fulfillment Specialist

About the role

Dematic, part of KION Group, is looking for an Order Fulfillment Specialist in Cernusco sul Naviglio. The role supports general business operations through administrative support activities related to customer orders, production data analysis and cross-functional collaboration with manufacturing and logistics teams.

Key responsibilities

• Collect, process and report customer orders, checking their accuracy and completeness.
• Maintain accurate records of order transactions and customer interactions.
• Analyze production order data to spot trends, constraints (such as product availability or delivery delays) and propose improvements.
• Support manufacturing and logistics teams on stock checks, order releases and timely picking, packing and shipping.
• Collect MFG performance data for periodic KPI reporting (on-time delivery, quality, order changes, volumes).
• Work with project management, sales, customer service and supply chain teams to improve the order process.

Required profile

• Good ability to interact with people at different professional levels.
• Team player who makes proactive suggestions for day-to-day business and improvement initiatives.
• Problem-solving approach.
• 2-3 years of experience in a professional role focused on efficient and accurate customer order fulfillment.
• High school or university degree.
• Italian and English are mandatory.

Required skills

• SAP Sales Order reports and order confirmations.
• Material master data setup.

What we offer

• Career development.
• Competitive compensation and benefits, with pay transparency.
• Global opportunities.