Private Clients Relation Manager

About the role

As a Private Clients Relation Manager you will drive the development and recruitment of high‑end clientele across Fendi’s European store network. You will act as the bridge between stores and the Client Development team, ensuring elite‑segment initiatives align with the brand’s identity and DNA.

Key responsibilities

• Lead and monitor clienteling activities in flagship and regional stores according to corporate guidelines.
• Analyse the CRM database to promote client‑focused actions at a European level.
• Organise and optimise Fur Trunk Shows in‑store and in special locations.
• Manage clienteling actions surrounding fashion shows, adhering to corporate standards.
• Design and implement special moments for VIC (Very Important Clients) guests.
• Reinforce the “Rome is Fendi and Fendi is Rome” experience through dedicated projects.
• Review sales performance periodically and recommend strategies in collaboration with Retail Directors.

Required profile

• Minimum 5 years of experience in a luxury retail environment.
• Proven ability to work efficiently in a fast‑paced, growth‑focused setting with frequent travel.
• Proactive, empathic, and team‑oriented attitude.
• Commercial mindset, goal‑orientation, strong sense of responsibility and entrepreneurial skills.
• Fluent English; additional languages are a plus.

Required skills