VoIP Systems Administrator / Cisco Unified Communications Engineer

About the role

BB&E, an employee-owned civil and environmental engineering and consulting firm, is looking for an experienced VoIP Systems Administrator / Cisco Unified Communications Engineer to support the U.S. Navy's enterprise VoIP systems in Naples, Italy. The role provides advanced Tier II and Tier III technical support for Cisco Unified Communications infrastructure across several geographically dispersed Department of Defense installations in Europe, helping move from legacy SL-100 telephone systems to a centralized, secure and highly available VoIP environment.

Key responsibilities

• Provide advanced Tier II and Tier III administration, troubleshooting and operational support for enterprise Cisco VoIP infrastructure.
• Administer CUCM clusters, CUBE, SIP trunks, voice gateways and dial plans.
• Support migration of legacy SL-100 telephone services to enterprise VoIP.
• Troubleshoot call routing, call quality, latency, jitter, packet loss and connectivity issues.
• Maintain Linux and Windows server environments supporting VoIP applications.
• Perform security monitoring, endpoint protection, vulnerability remediation and patch management with Trellix, WSUS and related tools.
• Monitor voice infrastructure with NetScout nGeniusPulse or equivalent tools.
• Support routing and network integration including OSPF, BGP, VLANs, ACLs and QoS.
• Ensure compliance with DoD cybersecurity requirements such as DISA STIGs and RMF.
• Support centralized VoIP operations and remote troubleshooting across European Navy installations, and keep technical documentation and change records.

Required profile

• Demonstrated experience providing Tier II and/or Tier III support for enterprise VoIP or Cisco Unified Communications.
• Ability to independently diagnose and resolve complex VoIP and network issues.
• Ability to obtain and maintain the required government security clearance and access credentials.
• Preferred: active DoD Secret clearance, CompTIA Security+, Cisco CCNA or higher, and experience with DoD networks under RMF and DISA STIGs.

Required skills

• Cisco Unified Communications Manager (CUCM) and CUBE, SIP trunking, voice gateways and dial-plan configuration.
• Linux and Windows server administration.
• Enterprise routing protocols, VLANs, ACLs and network integration.
• Packet analysis and VoIP performance monitoring.
• Vulnerability remediation and patch management in a DoD or comparable environment.

What we offer

• Competitive compensation and discretionary bonus.
• Medical, dental and vision insurance, employer-provided short- and long-term disability, and life insurance.
• Supplemental insurance options, generous PTO plus 11 paid holidays.
• Traditional and Roth 401(k) with employer match, tuition reimbursement and professional development.
• Employee referral program, discounts, EAP, pet insurance discount and homeownership benefits.