Community Manager (55+ Residents) – Naples, FL

About the role

The Community Manager leads daily operations of a senior‑focused residential community in Naples, ensuring exceptional resident experiences, strong financial performance, and full regulatory compliance. This position serves as the primary liaison between ownership, residents, and the onsite team, driving operational excellence and long‑term success.

Key responsibilities

• Respond promptly to resident concerns, complaints, questions, and requests, resolving issues with empathy and problem‑solving.
• Handle escalated resident disputes and ensure fair, compliant resolutions.
• Prepare and submit accurate accounting, financial, administrative, and operational reports.
• Act as liaison with ownership, investors, and regional/asset management teams, leading site visits and providing performance updates.
• Recommend strategies for asset preservation, revenue growth, and expense control.
• Oversee hiring, onboarding, training, and performance management of onsite team members, ensuring all certifications and trainings are current.
• Maintain compliance with Fair Housing, ADA, FCRA, and all applicable housing regulations.

Required profile

• Strong resident‑service orientation with excellent communication and problem‑solving abilities.
• Leadership experience managing onsite teams in a property‑management environment.
• Knowledge of Fair Housing, ADA, FCRA, and related housing regulations.
• Ability to analyze financial data and present performance insights to owners and investors.

Required skills