General Manager

About the role

The General Manager will lead the pre‑opening and ongoing operations of a luxury hotel in Florence. Reporting to the owners and the corporate office, the GM provides vision, strategic direction and inspirational leadership to ensure exceptional guest experiences while delivering strong financial results. The role is central to embedding Capella’s culture and service philosophy across the property.

Key responsibilities

• Member of the Guidance Team (Executive Committee) and contributor to the hotel’s strategic business plan.
• Inspire and coach team members, modelling Capella’s culture and service standards.
• Steer the management team to achieve operational goals and profitability targets.
• Oversee all hotel functions, ensuring compliance with policies, SOPs and corporate standards.
• Develop and implement sustainable operational initiatives aligned with business direction.
• Lead change‑management projects with high colleague impact, staying current on industry trends.
• Identify and capitalize on revenue‑generating opportunities through strategic sales, marketing and revenue‑management initiatives.
• Represent the hotel at owners’ meetings, providing performance context and aligning with owner priorities.
• Approve annual budgets, monitor performance via audits and financial reports, and propose corrective actions.
• Maintain effective communication between the hotel and corporate office, including adherence to Forbes standards.

Required profile

• Proven senior leadership experience in luxury hotel operations, preferably with pre‑opening exposure.
• Strong financial acumen and ability to drive profitability while maintaining service excellence.
• Excellent interpersonal skills to engage owners, corporate partners and a diverse team.
• Demonstrated capability to champion culture, inspire staff and manage large‑scale change.
• Strategic thinker with a focus on continuous improvement and sustainable practices.

Required skills