Spa Receptionist – Luxury Hotel

About the role

The Spa Receptionist will be the first point of contact for guests visiting the Mandarin Oriental Milan Spa. You will deliver a seamless, high‑quality experience that reflects the brand’s legendary service standards.

Key responsibilities

• Welcome guests, manage check‑ins and check‑outs, and handle reservations.
• Respond to guest inquiries, provide information on spa services and retail products.
• Maintain accurate cash float at the start and end of each shift.
• Update guest preference profiles and ensure special requests are recorded.
• Assist with retail displays and promote spa retail sales.

Required profile

• Fluent communication in Italian and English.
• Excellent interpersonal skills and a customer‑focused attitude.
• Self‑motivated and able to work flexible hours, including weekends and holidays.
• Commitment to delivering service that exceeds guest expectations.

Required skills

What we offer

• Comprehensive learning and development programmes tailored to career stages.
• Access to the MOstay benefit, allowing stays at Mandarin Oriental properties worldwide.
• Opportunity to work in a prestigious, award‑winning luxury hotel environment.