Account Manager – Client Success & Growth

About the role

The Account Manager will help clients grow and realize Flexport’s value proposition by deeply understanding their supply chain and partnering to find solutions. Clients depend on us to manage their experience with a high degree of professionalism and attention to detail.

Key responsibilities

• Cultivate and grow relationships with key business stakeholders to deepen the Flexport relationship.
• Monitor account health, identify upsell, cross‑sell and renewal opportunities, and drive product adoption.
• Track client financial health, ensure consistent payment schedules, and report on financials.
• Lead client onboarding, define SOPs, and guide implementation timelines.
• Collaborate with Global Operations to meet client metrics, address escalations, and solve issues efficiently.
• Prepare and present quarterly strategy reviews using deep knowledge of the client’s business.

Required profile

• 2‑4 years of experience in sales, account management, or a client‑facing role.
• Background in logistics, freight forwarding, or supply chain (preferred).
• Client‑centric mindset with a consultative approach to growing accounts.
• Hands‑on, process‑oriented, and strong problem‑solving skills.
• Deep curiosity about client needs and how Flexport can meet them.
• Exceptional attention to detail and strong business acumen.
• Proven track record of (cross)‑selling products.

Required skills

• Salesforce

What we offer

• 22 vacation days plus paid permits, holidays and ROL.
• Lunch compensation up to €12 per day.
• Health and life insurance, statutory pension contributions, and employee assistance program.
• Equity program granting company shares to all employees.
• Parental leave benefits for mothers and partners.