Assistant Front Office Manager – Luxury Hotel

About the role

The Assistant Front Office Manager supports the Front Office Manager in delivering the exceptional guest experience that defines Aman Rosa Alpina. Working on‑site in the heart of the Dolomites, you will help maintain brand standards, oversee daily operations, and ensure every guest feels recognized and valued.

Key responsibilities

• Protect and consistently deliver Aman brand standards, creating memorable guest experiences.
• Manage guest history, recognition, loyalty programmes and personalization initiatives.
• Maintain accurate guest profiles, monitor data quality and share preferences across departments.
• Develop and implement guest‑delight strategies, handle feedback, complaints and service recovery.
• Act as a visible ambassador for the guest experience, building strong relationships with VIPs, regular guests and local patrons.
• Monitor service standards, identify improvement opportunities and ensure operational excellence.
• Lead, train, coach and motivate the front‑office team, fostering teamwork, engagement and accountability.
• Support employee development through training, performance feedback and recognition.
• Ensure efficient front‑office operations, maximizing productivity, profitability and compliance with brand standards.
• Utilise technology and operational tools to improve processes and outcomes.
• Maintain compliance with safety procedures, emergency protocols and workplace standards.
• Manage administrative duties including reports, budgets, forecasts and performance reviews.

Required profile

• Fluent written and spoken English and Italian; additional languages are a plus.
• Degree or diploma in any discipline.
• Minimum 2 years’ experience as Duty Manager or Assistant Front Office Manager in an international luxury hotel.
• Professional maturity, self‑confidence, positive attitude, sense of humour and strong interpersonal skills.

Required skills

• Strong computer skills and ability to work with hotel technology systems.