Automotive Coach & Consultant
MSX International · Émilie-Romagne
Description du poste
About the role
MSX is seeking a proactive Automotive Coach & Consultant to support and coach the use of a new tool across its sales and service network. The role combines operational support, advisory services and training to improve Customer Experience performance for automotive dealers nationwide.
Key responsibilities
- Prepare standard and ad‑hoc reports and analyses on Customer Experience (CE) metrics.
- Draft and manage official communications to the sales and service network.
- Create and deliver PowerPoint presentations on CE‑related topics.
- Support the CE department in designing incentive schemes.
- Design, manage and deliver virtual coaching sessions (webinars) on CE topics.
- Provide hands‑on assistance for the implementation of new projects and tools.
- Develop and deliver training modules for internal staff and the Sales & Service network.
- Conduct classroom‑based behavioral training on soft‑skills and perform potential and gap analyses.
Required profile
- University degree with a good command of English and Italian.
- Minimum 2 years of experience in data analysis, reporting or related roles within the automotive sector.
- Advanced knowledge of automotive sales and service processes and Customer Journey principles.
- Ability to travel across the national territory.
Required skills
- Dealer Management Systems (DMS) experience.
- Proficiency with Microsoft Office, especially PowerPoint.
- Experience with visual analytics tools and database querying.
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MSX International
Émilie-Romagne
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