Business Analyst - Issuing and Card Processing

About the role

Fiserv, a global leader in fintech and payments, is hiring a Business Analyst in Milan. Reporting to the Programme Director and/or Programme Manager, the role supports client implementations, conversions and migration initiatives by gathering, analysing and documenting business and functional requirements. It works with clients, internal teams and third-party partners to turn business needs into structured requirements aligned with solution capabilities and operational processes.

Key responsibilities

• Gather, validate and document business and functional requirements, process flows, business rules and user stories
• Analyse current-state and target-state processes, identify gaps and dependencies, and support impact assessments for process, regulatory and compliance changes
• Support solution definition, maintain requirements traceability and keep analysis documentation up to date
• Support testing, UAT, readiness and go-live, and act as liaison between stakeholders and delivery teams
• Manage analysis deliverables according to governance standards, track changes and escalate risks and issues
• Confirm requirements are delivered and transitioned into implementation, testing, warranty and BAU, and contribute to post-implementation reviews

Required profile

• Significant proven experience in business analysis, requirements gathering or solution analysis in financial services, cards and payments (6-10 years); card and payment processing experience preferred
• Experience with medium to large client implementations, conversions or migrations involving multiple stakeholders
• Subject matter expert or business analyst experience in areas such as regulatory, compliance, card processing, collections, risk/fraud, chargebacks, testing or consumer finance preferred
• Business analysis certification or equivalent professional training preferred
• Experience with multi-country programmes and legacy-to-modern platform migrations is a plus

Required skills

• Working knowledge of issuing, card-processing and payments operations
• Strong verbal and written communication skills, with professional proficiency in English and Italian

Salary starts at EUR 60,300, negotiable depending on experience. Apply through the company's application form with your legal name and a completed profile and resume.