Chat Operator (Remote, Italy)

About the role

We are seeking a focused and analytical Chat Operator to join a global, fully remote team based in Italy. You will monitor and improve AI‑assisted conversations on large‑scale online platforms, ensuring high‑quality user experiences.

Key responsibilities

• Monitor chat conversations for extended shifts (8+ hours) to maintain smooth interaction flow.
• Intervene when needed to enhance clarity, tone, or response quality on behalf of virtual companions.
• Track, evaluate, and analyze communication patterns between users and AI agents.
• Assess AI‑generated replies, identifying strengths and weaknesses.
• Report technical or content issues in automated responses for continuous improvement.
• Coordinate requests for supporting content such as images or videos aligned with user needs.

Required profile

• Strong attention to detail and ability to stay focused on repetitive tasks.
• Methodical, disciplined approach to daily work.
• Understanding of user behavior and basic customer psychology with empathy.
• Interest in AI tools and willingness to learn new systems.
• Fast learner with a proactive, growth‑oriented mindset.
• Excellent written Russian skills and good command of English.

Required skills

What we offer

• Fully remote, full‑time position.
• Competitive base pay disclosed during recruitment.
• Performance‑based bonuses, including referral rewards up to $5,000.
• Exposure to AI‑driven communication systems.
• Opportunity to work in a structured, international environment.