Client Relationship Manager

About the role

The Client Relationship Manager serves as the primary point of contact for customers, ensuring high‑quality service, effective problem resolution, and smooth shipment processes. You will work closely with internal teams and external clients to maintain service performance and drive new business opportunities.

Key responsibilities

• Develop and maintain strong working relationships with customers, influencing service performance and encouraging additional business.
• Advise customers on required documentation and process shipment requests using Marken’s internal database.
• Handle telephone and email inquiries from external customers and internal offices.
• Coordinate cross‑functional activities to align with customer requirements and Marken Network Guidelines.
• Manage special service requests, monitor shipment progress, and resolve complaints efficiently.
• Escalate critical issues to Branch Manager or Regional Director as needed.
• Collaborate with all departments to design solutions for new business requirements.
• Attend client meetings to discuss account status, service issues, and concerns.
• Maintain up‑to‑date knowledge of Marken products, services, and regulatory functions related to clinical trial supplies.
• Track and trace inbound and outbound shipments daily to ensure timely delivery.

Required profile

• Commercially aware with a focus on increasing business profitability.
• Strong understanding of Marken’s organization, products, and services.
• Excellent communication skills for interacting with internal and external stakeholders.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive attitude toward problem solving and continuous improvement.

Required skills

What we offer

• Opportunity to work within a Fortune Global 500 environment.
• Exposure to logistics and clinical trial supply chain operations.
• Collaborative team culture focused on professional growth.