Contract Logistics Customer Service Specialist

About the role

As a Contract Logistics Customer Service Specialist you will act as the primary liaison between Kuehne+Nagel and adidas Campus South, a state‑of‑the‑art automated warehouse in Mantua. You will ensure that information on shipments, billing and discrepancies flows smoothly between internal teams and the customer, supporting efficient warehouse operations.

Key responsibilities

• Develop and maintain strong relationships with the customer and internal stakeholders to guarantee accurate, consistent, and timely communication.
• Serve as the point of contact for information exchange on shipments, billing, and discrepancies between Kuehne+Nagel departments and the client.
• Analyse billing and service complaints, forward non‑performance issues for investigation, and keep the customer updated on progress.
• Drive continuous improvement of KPIs related to service quality, order processing, and query resolution.
• Produce reports, implement dashboards and create clear visualisations to communicate shipment, billing and discrepancy data quickly and efficiently.

Required profile

• 2–5 years of experience in large‑scale (>300 FTE) highly automated fulfilment operations, preferably in eCommerce, fashion or retail.
• Experience working in metric‑oriented, data‑driven environments with strict SLAs and the ability to prioritise tasks.

Required skills

What we offer

• Opportunity to work in a cutting‑edge automated warehouse for a global brand.
• Collaborative environment within a leading logistics provider.
• Professional development in logistics and customer service excellence.