Customer Operations Specialist – B2B (France)

About the role

The Customer Operations team ensures a seamless B2B experience from order entry to after‑sales service. Based in Bolzano, you will be the primary point of contact for retailers, handling inquiries, order status updates, and claims while supporting sales initiatives.

Key responsibilities

• Enter and manage sales orders in the ERP system, guaranteeing accurate quantity, quality, and delivery dates.
• Serve as the daily liaison for B2B clients and internal sales teams, both pre‑ and post‑sale.
• Coordinate with logistics, credit management, and invoicing departments to ensure smooth order fulfilment.
• Respond to customer inquiries, provide order status updates, and resolve claims.
• Assist sales campaigns, offers, reporting, and analysis.
• Support users of internal tools such as the ERP, B2B portal, and EDI interfaces.

Required profile

• Excellent French and very good English; additional Italian or German is a plus.
• Minimum two years of experience in customer support, logistics, or administration.
• Strong command of Microsoft Office, especially Excel.
• Highly reliable, organized, and detail‑oriented.
• Passion for sports is advantageous.

Required skills

• ERP system
• B2B portal
• EDI
• Microsoft Excel

What we offer

• Annual gross salary between 32,000 € and 36,000 €.
• Target bonus of 5‑10 % of base salary.
• Opportunity to work in an international, dynamic environment within the outdoor sports sector.