Customer Success Manager – Advertising Sales

About the role

Spotify’s Advertising Sales team is looking for a Customer Success Manager to own the end‑to‑end client journey in Milan. You will act as the main point of contact for advertisers and agencies, guiding them from RFP submission through campaign launch, optimisation and wrap‑up while ensuring revenue growth.

Key responsibilities

• Build and maintain deep relationships with Spotify’s advertiser and agency partners.
• Lead RFP responses, media planning and strategy across all buying channels.
• Manage campaign set‑up, creative production, asset collection and trafficking.
• Monitor pacing, delivery and performance, providing optimisation recommendations.
• Deliver regular reporting, insights and storytelling to demonstrate impact.
• Identify and pitch incremental opportunities to expand accounts.
• Collaborate with cross‑functional teams to meet client objectives and product education.

Required profile

• Highly motivated with strong consultative selling mindset.
• Excellent communication and relationship‑building skills.
• Ability to manage multiple projects and work under tight deadlines.
• Data‑driven approach to storytelling and performance analysis.

Required skills

• Experience with RFP processes and media planning.
• Understanding of digital advertising channels and campaign management.
• Proficiency in presenting performance data and insights.