Customer Success Specialist – French Speaking (Hybrid, Rome)

About the role

We are seeking a French‑speaking Customer Success Specialist to join Octorate’s Customer Success team in Rome. In this hybrid position you will act as a strategic partner for hotels, B&Bs and property managers, guiding them through digital transformation and helping them maximise direct bookings.

Key responsibilities

• Lead the onboarding of new clients, ensuring optimal configuration of the Octorate platform.
• Provide expert assistance via chat, email and phone to French‑speaking customers.
• Consult clients on best practices to increase direct bookings and overall platform value.
• Troubleshoot basic issues and collaborate with the Product team to report bugs or suggest enhancements.
• Maintain and update French help‑center articles and internal knowledge bases.
• Support training sessions and conduct periodic business reviews with key accounts.

Required profile

• Fluent in French (minimum C1), with professional proficiency in Italian and English.
• 1–3 years of experience in the hospitality sector (hotels, property management or travel‑tech SaaS).
• Willingness to work in a hybrid model, attending the Rome office (Via Filippo Caruso, 23) regularly.

Required skills

• Customer support tools (chat, email, phone).
• Basic troubleshooting and ticketing systems.
• Documentation and knowledge‑base management.

What we offer

• Opportunity to work at the heart of hospitality innovation.
• Exposure to a leading travel SaaS platform.
• Hybrid work arrangement in Rome.