Desktop Support Engineer (Entry Level)

About the role

We are looking for a Desktop Support Engineer to provide first‑level technical assistance for client computers, laptops and peripherals. Working under supervision, you will follow defined processes to resolve routine issues and ensure a smooth end‑user experience.

Key responsibilities

• Perform basic troubleshooting of desktops, laptops, printers and standard applications.
• Install, configure and patch software, as well as set up hardware such as monitors, docking stations and other peripherals.
• Log and categorize incidents in the ticketing system, escalating complex cases to higher support levels.
• Assist with device roll‑outs, refresh activities and support senior engineers during implementations.
• Provide end‑user support including password resets, access issues and connectivity problems.

Required profile

• Basic IT education or equivalent practical experience.
• Foundational knowledge of Windows operating systems and Microsoft Office.
• Good communication and customer‑service orientation.
• Ability to follow documented troubleshooting procedures and work as part of a team.

Required skills

• Windows operating system
• Microsoft Office suite
• Active Directory (exposure)
• Basic networking concepts
• Mobile device support (exposure)
• Hardware setup and peripheral configuration