Dual Site Store Manager – Roma Outlet Village

About the role

We are looking for a Dual Site Store Manager to lead our Roma Outlet Village location in Soratte. Reporting to the Area Manager, you will be responsible for delivering an exceptional customer experience across two sites while driving sales and operational excellence for PVH’s iconic brands.

Key responsibilities

• Exemplify and enforce exceptional Customer Experience (CX) standards in the store.
• Identify and address CX issues through feedback, training, and coaching for sales staff.
• Foster collaborative relationships with neighboring businesses for go‑to‑market initiatives and conduct competitor analysis.
• Stay informed about current trends and understand customer profiles through media and local community engagement.
• Develop and oversee professional growth of store personnel, defining training needs with Deputies.
• Manage performance evaluations, propose development plans, and lead recruitment processes.
• Qualify the Area Manager on Full‑Time Equivalent (FTE) and role requirements.
• Oversee workforce planning handled by Deputies.
• Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines.
• Analyze business performance using data from Business Analyst, identify actions to improve sales and key performance indicators.

Required profile

• At least 5 years’ experience in a similar role within a structured environment.
• Highly developed business acumen.
• Strong communication and collaboration abilities.
• Highly detail‑oriented and organized.
• Ability to work under pressure and meet deadlines.
• Fluent in English and Italian, both written and spoken.

Required skills