Executive Assistant to General Manager – Quality

About the role

The Executive Assistant to the General Manager – Quality provides high‑level administrative and operational support to the GM responsible for quality assurance. The role ensures smooth office operations, facilitates communication with internal and external stakeholders, and contributes to continuous improvement initiatives that enhance guest satisfaction and property performance.

Key responsibilities

• Support the development, implementation, and monitoring of quality assurance processes and continuous‑improvement projects.
• Serve as the primary point of contact for internal and external stakeholders, managing communications professionally and promptly.
• Welcome visitors, assess their needs, and direct them appropriately.
• Draft, review, and respond to routine correspondence, ensuring accuracy and consistency.
• Maintain digital and physical filing systems, update databases, and manage records and reports.
• Prepare and edit letters, reports, presentations, and other business documents using standard office software.
• Schedule meetings, prepare agendas, take minutes, and follow up on action items.
• Coordinate mail and communications across multiple channels.
• Log, track, and coordinate responses to guest requests and feedback, ensuring timely resolution.
• Facilitate office operations by coordinating resources and supporting administrative processes.

Required profile

• Strong organizational, communication, and multitasking abilities.
• Proactive mindset with a commitment to excellence and continuous improvement.
• Ability to maintain confidentiality of proprietary information.
• Professional appearance and etiquette when interacting with guests and colleagues.
• Physical ability to lift or move objects up to 10 lb without assistance.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience managing digital filing systems and databases.