Field Service Technician - Remote, Milan

About the role

Formlabs is looking for a Field Service Technician who will act as the primary technical point of contact and face of the company across Italy. The role involves travelling 80% or more of the time, from the initial installation and commissioning of equipment to user training and critical repairs. Candidates should be based in Milan or within a 45-minute drive.

Key responsibilities

• Install, commission and calibrate new 3D printing systems at customer sites
• Deliver on-site training for new and existing customers on operation, software and basic maintenance
• Run live product demonstrations
• Respond quickly to customer downtime and perform urgent repairs
• Schedule annual maintenance visits so that warrantied customers are serviced within a 90-day window
• Troubleshoot electromechanical issues and aim for single-visit resolutions
• Manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time
• Record installations, training sessions and repairs in Salesforce

Required profile

• 4-year degree, preferably STEM
• Strong technical background in electromechanical/hardware and ability to teach others
• Fluent English and Italian (C1-C2)
• Valid driver's licence (B)
• Willingness to travel 80%+ of the time; travel time is paid and overtime is eligible

What we offer

• Company shares (the company is described as a double unicorn)
• Overtime payment eligibility
• Learning and development budget
• Team events