Global Program Manager – Strategic Enterprise Program

About the role

Sprinklr is seeking a Global Program Manager to lead a strategic enterprise program for a public‑sector client in Milan. You will own end‑to‑end delivery, work closely with a dedicated retained team, and spend three days a week on the client’s premises.

Key responsibilities

• Own and manage the full lifecycle of a strategic enterprise program, controlling scope, schedule, budget, and change control.
• Coordinate a retained multidisciplinary team and partner with consulting, analytics, and delivery leaders across regions.
• Develop and maintain strong relationships with client executives and internal stakeholders.
• Ensure accurate reporting, forecasting, and risk/issue mitigation for all projects within the program.
• Drive measurable outcomes and uphold quality standards throughout delivery.

Required profile

• Proven experience managing large‑scale enterprise programs or projects, preferably in a professional services environment.
• Ability to work on‑site three days per week in Milan and collaborate with global teams.
• Strong stakeholder management and communication skills.
• Analytical mindset with a focus on risk, issue, and change management.

Required skills

What we offer

• Opportunity to work with a leading AI‑native CXM platform.
• Collaboration with passionate consultants, solution designers, and analytics experts.
• Exposure to a strategic public‑sector client and global delivery teams.