Head of IT Operations

About the role

We are seeking a Head of IT Operations to lead and continuously improve the global IT infrastructure of an international organization. Reporting to the Global Head of IT, you will be responsible for the reliability, security, scalability and performance of the entire IT landscape while guiding internal teams and strategic technology partners.

Key responsibilities

• Lead and develop the global IT Operations and Infrastructure function.
• Ensure high availability, performance and security of enterprise IT services.
• Manage hybrid environments across on‑premise, private cloud and public cloud platforms.
• Oversee networking, cloud services, endpoint management, identity services and cybersecurity operations.
• Drive continuous service improvement and operational excellence.
• Manage external vendors and service providers against agreed SLAs.
• Establish and maintain IT operational processes (Incident, Problem, Change, Service Management).
• Support Business Continuity and Disaster Recovery initiatives.
• Collaborate with business and technology stakeholders to align IT operations with strategic objectives.
• Lead and mentor technical teams across international locations.

Required profile

• Proven experience in IT Operations, Infrastructure Management or Service Delivery leadership.
• Previous responsibility for managing technical teams and external providers.
• Strong background in enterprise IT environments and operational governance.
• Experience with ITIL‑based service management practices.
• Excellent stakeholder management and communication skills.
• Fluent English.

Required skills

• Microsoft Azure
• Microsoft 365
• Active Directory & Microsoft Entra ID
• Windows Server
• Linux
• VMware or Hyper‑V
• Enterprise Networking
• Fortinet technologies
• SD‑WAN & SASE solutions
• Microsoft Intune
• Backup & Disaster Recovery platforms
• Infrastructure Monitoring Tools
• ITSM Platforms
• PowerShell scripting
• Bash scripting
• ITIL framework

What we offer

• Global scope and high visibility within the IT organization.
• Opportunity to shape and modernize enterprise IT operations.
• Leadership role with direct impact on business performance and technology strategy.
• International environment with exposure to complex infrastructure and cloud transformation initiatives.