IT Help Desk Intern

About the role

Aquazzura is seeking an IT Help Desk Intern to support the daily operations of its IT department. The role offers hands‑on experience in a fast‑paced luxury fashion environment, working alongside seasoned IT professionals across corporate offices, boutiques, and international sites.

Key responsibilities

• Provide first‑level technical support for hardware, software, printers, mobile devices, and network issues.
• Log, track, and resolve support tickets using the company ticketing system.
• Install, configure, and maintain Windows and macOS workstations.
• Assist with user account creation, password resets, and Microsoft 365 administration.
• Prepare laptops, desktops, and mobile devices for new hires.
• Support meeting‑room technology, video‑conferencing systems, and office equipment.
• Document technical procedures and keep IT inventory records up to date.
• Collaborate with external vendors and support IT projects such as hardware rollouts and office openings.

Required profile

• Currently pursuing or recently completed a degree in Computer Science, IT, Engineering or a related field.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365 applications.
• Understanding of computer networks, hardware, and troubleshooting.
• Strong problem‑solving attitude, good communication skills, and ability to manage multiple priorities.
• Fluent in English and Italian (written and spoken).

Required skills

• Windows operating system
• macOS operating system
• Microsoft 365
• Active Directory (preferred)
• Ticketing systems (preferred)
• Basic networking concepts (TCP/IP, Wi‑Fi, VPN) (preferred)

What we offer

• Mentoring from experienced IT professionals.
• Exposure to enterprise IT systems and international retail operations.
• A collaborative, multicultural working environment within a luxury brand.
• Hands‑on involvement in real IT projects.