Local Client Solutions Specialist – CPS

About the role

The Local Client Solutions Specialist supports a selected portfolio of leading softlines, hardlines and toy vendors by delivering testing, inspection and auditing services. Working closely with the Local Client Solution Manager, the role ensures client issues are resolved promptly and that a personalized, 360‑degree customer experience is maintained.

Key responsibilities

• Manage client problems and requests, diagnose the issue area and propose effective solutions.
• Collaborate with the Local Client Solution Manager to meet agreed goals while adhering to company policies and ethics.
• Maintain clear communication and strong relationships with clients, agents and other stakeholders.
• Provide a consistent, personalized customer experience and ensure all internal teams have a full view of client needs.
• Deliver insights that support strategic decisions, personalize campaigns and anticipate future client requirements.
• Ensure all equipment is maintained safely and in line with company procedures.

Required profile

• High School Diploma.
• Proficiency in Windows applications.
• English language skills at B1/B2 level; French is desirable.
• Ability to work effectively in a team environment.

Required skills

• Windows applications

What we offer

• Opportunity to work with leading brands in the softlines, hardlines and toy sectors.
• Professional development under the guidance of an experienced manager.
• Dynamic, collaborative work environment.