Local Client Solutions Specialist

About the role

The Local Client Solutions Specialist will support a selected portfolio of leading softlines, hardlines, and toy vendors. The role focuses on delivering testing, inspection, and auditing services while ensuring a personalized and consistent customer experience.

Key responsibilities

• Manage client inquiries and problems, identify issue categories, and propose effective solutions.
• Collaborate with the Local Client Solution Manager to meet agreed goals and adhere to company policies and ethics.
• Maintain clear communication with clients, agents, and stakeholders influencing company performance.
• Provide a 360‑degree view of customer requirements across internal teams.
• Supply insights for strategic decisions, campaign personalization, and forecasting client needs.
• Ensure safe and satisfactory maintenance of all equipment in line with company procedures.

Required profile

• High School Diploma or equivalent.
• Proficiency in using Windows applications.
• English language skills at B1/B2 level; French is desirable.
• Ability to work effectively within a team environment.

Required skills

• Windows applications