Night Bell Attendant

About the role

The Four Seasons Hotel Firenze is looking for a dedicated Night Bell Attendant to be the face of the hotel during overnight hours. You will welcome late‑arriving guests, manage luggage, and respond to guest requests with the brand’s signature warmth and professionalism.

Key responsibilities

• Greet and escort guests to their rooms during night shifts, handling luggage and belongings.
• Provide prompt assistance for guest inquiries, special requests, and delivery of amenities, packages, and newspapers.
• Serve as the primary point of contact for night‑time guests, offering information on hotel services and local attractions.
• Maintain cleanliness and presentation of the lobby, luggage storage area, and other guest‑facing spaces.
• Collaborate with Front Office, Security, Concierge, Door, and Valet teams to ensure smooth and secure night operations.
• Support emergency procedures and address guest concerns efficiently.

Required profile

• Previous Front Office experience, preferably in a luxury hotel environment.
• Excellent interpersonal skills, outgoing personality and a proactive “can‑do” attitude.
• Fluent reading, writing and speaking in both Italian and English.
• Valid driving licence.

Required skills

• Valid driving licence.

What we offer

• Competitive salary and comprehensive benefits package.
• Opportunity to work in a historic, luxury hotel in the cultural heart of Florence.