Night Front Office Host – Hospitality

About the role

As the Night Front Office Host you will be the calm, confident presence that keeps the hotel running while the city sleeps. You will welcome late‑night arrivals, ensure a safe and welcoming atmosphere, and be the go‑to person for guests who need assistance during the overnight hours.

Key responsibilities

• Welcome late‑night guests and create a safe, relaxed atmosphere.
• Handle check‑ins, payments, reports and night‑shift processes with accuracy.
• Maintain a clean, organized, and comfortable lobby throughout the night.
• Assist guests with questions, special requests and unexpected issues.
• Monitor the building, flagging any unusual or urgent situations.
• Prepare morning handovers and share guest insights with the day team.
• Collaborate with Housekeeping and Maintenance as needed.
• Promote The Social Hub spaces and experiences when relevant.

Required profile

• 1‑3 years of experience in hospitality or a similar guest‑facing role.
• Calm, friendly presence that makes guests feel safe at night.
• Willingness to work regular night shifts.
• Proactive, reliable and able to solve issues independently.
• Fluent communication in English and Italian.
• Team player who provides clear handovers.

Required skills

• Property Management System (PMS) usage.
• Kiosk software operation.
• Messaging tools for guest communication.

What we offer

• Opportunity to work for a dynamic, multi‑national hospitality innovator.
• Employment with a Certified B Corp® balancing profit and positive impact.
• Potential for learning, growth and future advancement.
• Discounts across all European properties for employees, friends and family.
• A vibrant workplace that encourages creativity and individuality.