Quality Assurance Manager – Luxury Jewelry

About the role

As part of Tiffany & Co.’s Global Quality organization, the Quality Assurance Manager leads quality performance across Fine Jewelry and Home & Accessories operations in the US and Europe. Based in Valenza or Milan, Italy, the role combines production quality leadership, supplier quality oversight, preventive quality assurance, and team management to ensure product excellence, compliance and continuous improvement.

Key responsibilities

• Lead quality activities across internal and external operations to ensure products meet Tiffany & Co. standards and legal requirements.
• Oversee local inspection and control activities, aligning execution with operational turn‑time expectations.
• Monitor quality performance through audits, KPIs and reporting, defining improvement priorities to reduce defects and strengthen process consistency.
• Continuously review quality controls and operating practices to improve reliability, efficiency and product conformity.
• Lead supplier quality oversight, including evaluations, audits, process reviews and performance‑improvement actions.
• Manage supplier CAPA and follow‑up non‑conformities with sustainable corrective actions.
• Drive preventive quality assurance by assessing upstream risks in supplier capability, production readiness, specifications and testing methods.
• Support root‑cause analysis and broader quality improvement initiatives in collaboration with global and cross‑functional teams.
• Lead and develop a team of eight employees, setting priorities, fostering a culture of accountability, collaboration and continuous learning.
• Act as a key quality partner to product development, manufacturing and suppliers, ensuring realistic, measurable and sustainable quality requirements.
• Contribute to new product readiness by identifying quality risks early and supporting robust industrialisation.

Required profile

• Engineering degree or Master’s degree in quality/manufacturing or equivalent.
• Minimum 8 years of experience in production quality, supplier quality or a similar role.
• Experience within a luxury/jewelry goods or high‑value manufacturing environment.
• Fluent in English; Italian or French is a preferred plus.
• Strong analytical and problem‑solving abilities.
• Flexibility to adapt to changing priorities.
• Ability to build effective partnerships across functions.

Required skills