Receptionist – Front Office (Luxury Hospitality)

About the role

We are looking for a friendly and professional Receptionist to join our luxury hospitality team. You will be the first point of contact for guests, ensuring a smooth and memorable experience from check‑in to check‑out.

Key responsibilities

• Manage daily Front Office operations and coordinate with other departments.
• Handle reservation correspondence in Italian, English and, when needed, German.
• Welcome guests, process check‑ins and check‑outs, and provide personalized assistance.
• Address guest requests and complaints promptly and professionally.
• Serve as the main point of contact for guests throughout their stay.

Required profile

• Previous experience in the luxury hospitality industry.
• Relevant diploma or qualification.
• Strong commitment and genuine passion for teamwork.
• Friendly, welcoming and outgoing personality.

Required skills

What we offer

• Young, dynamic team of over 60 colleagues in a modern work environment.
• Agreed and reliable working hours with a five‑day rotating shift schedule.
• Permanent or seasonal contracts, based on mutual agreement.
• Competitive salary above standard market rates.
• Ongoing training and professional development.
• Discounts on beauty and cosmetic treatments and Susanne Kaufmann™ organic products.
• Weekly yoga classes for employees.