Reservation Agent – Luxury Hotel in Costa Smeralda

About the role

The Reservation Agent will handle all booking enquiries for the Hotel Cervo Costa Smeralda, a luxury resort in Porto Cervo. Working from the reservations desk, you will ensure guests receive accurate information, smooth booking experiences and personalized service.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or email.
• Identify guest needs, verify room availability and rates, and explain guarantee, special rate and cancellation policies.
• Enter reservations into the property’s reservation system, including special codes for complimentary rooms, employee discounts, travel‑agent rates and wholesale bookings.
• Document and accommodate special requests, answer questions about facilities and services, and apply sales techniques to maximize revenue.
• Escalate guest concerns according to established procedures and adhere to all company policies, confidentiality and security standards.
• Maintain a professional appearance, provide courteous telephone etiquette and support team goals.

Required profile

• High school diploma or equivalent (GED).
• No prior reservation or hospitality experience required.
• Ability to lift and move objects up to 10 lb without assistance.
• Fluent English communication skills; additional language proficiency is a plus.

Required skills

• Proficiency in using a computer‑based reservation system.