Senior Director, Operations – At Home (AH) Italy

About the role

The Senior Director, Operations – At Home (AH) Italy leads the operational backbone of the At Home system, ensuring seamless end‑to‑end execution across customers and bottlers. This senior leader translates global strategies into scalable operational frameworks and drives sustainable growth across all retail channels in Italy.

Key responsibilities

• Shape and translate global and European customer strategies into clear, executable commercial plans adapted to local realities.
• Lead the operational planning cycle, integrating customer, channel and commercial priorities into a unified operating plan.
• Represent the operational voice of AH customers in early program design, influencing innovation, portfolio and category vision.
• Monitor commercial and operational performance (revenue, NSR, transactions, distribution, execution KPIs) and turn data insights into actionable recommendations.
• Identify performance risks, deploy corrective actions and ensure escalation routines and cross‑functional alignment.
• Introduce best‑in‑class AH toolkits and practices to raise execution quality and solve local challenges.
• Strengthen bottler capabilities in customer activation, digital tools and commercial execution.
• Serve as the operations integrator across Marketing, Finance, Supply Chain, Legal and Franchise Leadership, removing barriers and aligning the system behind shared outcomes.

Required profile

• Proven senior leadership experience in operations, commercial or retail environments.
• Strong strategic customer focus with ability to translate global strategies into local execution plans.
• Demonstrated ability to lead cross‑functional teams and manage complex stakeholder ecosystems.
• Excellent analytical mindset, capable of turning performance data into actionable insights.

Required skills