Senior Success Guide - Data Cloud / Agentforce (Italian Speaking)

About the role

Salesforce is looking for a Senior Success Guide fluent in Italian to support its Data Cloud and Agentforce customers. The role blends technical expertise and business acumen, coaching customers on best practices and product capabilities across both platforms. It is proactive and reactive, delivering 1:1 Success Requests, Expert Coaching Sessions and acting as a trusted advisor alongside Success Managers, Account Executives and Support.

Key responsibilities

• Act as a trusted Data Cloud or Agentforce subject-matter expert for the Success Guide organization, including how Data Cloud supports AI and vice versa.
• Engage with Premier and Signature customers, both reactively and proactively, to enable, advise and optimize their current Data Cloud and Agentforce usage.
• Build strong relationships with internal and external business stakeholders.
• Share thought leadership through mentoring and knowledge sharing.
• Collaborate with customers and colleagues to deepen their knowledge of the Data Cloud platform and drive optimal usage.

Required profile

• 4-6 years' experience in a customer-facing role in the technology industry.
• Fluent Italian speaker.
• Bachelor's degree.
• Proactive, self-starting attitude, able to manage tasks independently and collaborate remotely with customers and colleagues.

Required skills

• Deep technical understanding of the product suite and ability to explain technical concepts as business value and ROI.
• Strong communication and collaboration skills with cross-functional, global teams.
• Nice to have: experience with Salesforce CRM, discussions on data platforms, AI and customer data strategies, and Salesforce or related technical certifications.