Service Delivery Manager – Helicopters

About the role

Leonardo, an international aerospace, defence and security group, is recruiting a Service Delivery Manager for its Helicopters Division in Sesto Calende. The role acts as the main daily contact for customers, defines service performance targets and coordinates service delivery with customer expectations and contractual requirements.

Key responsibilities

• Act as the main day-to-day contact for each customer, responding promptly to their needs
• Understand customer operations and needs to define the service performance levels to monitor
• Decide the best approach to resolve operational issues, considering feasibility, schedule and cost impact
• Influence customer operational standards by proposing LHD service solutions such as service plans, spare parts planning, spare parts packages and BOA contracts
• Organize periodic customer visits with the relevant Technical Representative
• Monitor fleet and LHD service delivery performance against defined KPIs and targets
• Define target performance levels for each customer beyond those in existing service contracts
• Coordinate Service Delivery departments so delivery aligns with customer expectations and contractual requirements

Required profile

• Bachelor's or master's degree in Engineering, Finance or Management
• 5 to 10 years of experience in defence, aerospace, automotive or another high-tech sector as a Key Accountant within the After Sales department
• Fluent English; French and Spanish are a plus
• Willingness to travel frequently or stay abroad for medium to long periods

Required skills

• Customer orientation
• Teamwork and proactive, results-focused approach
• Ability to think out of the box

What we offer

• Permanent contract under the CCNL for the private metalworking industry and plant installation sector
• Hybrid working arrangement
• White-collar employee category, with a base pay range of 42,803.56 to 66,363.72 EUR
• 13th-month salary and a performance bonus linked to business results
• Welfare vouchers worth 250 EUR per year
• Ongoing training and professional development

Candidates apply by sending their CV within three weeks of the posting; shortlisted candidates are interviewed first by HR and then by the business function.