Spa Receptionist – Luxury Hotel

About the role

The Spa Receptionist will be the first point of contact for guests at the Luxury Collection Hotel Cala di Volpe in Costa Smeralda. You will manage spa and salon reservations, provide a warm welcome, and ensure a seamless experience for individuals and groups.

Key responsibilities

• Schedule services for guests using the spa reservation software, confirming appointments by phone.
• Answer guest inquiries about available treatments and promote spa services.
• Maintain an up‑to‑date reservations list, communicate last‑minute changes to providers, and resolve scheduling conflicts.
• Check‑in guests, verify identity, and give a brief orientation of the spa facilities.
• Process payments, handle cash tips, balance receipts, and coordinate with Accounting.
• Report maintenance needs, accidents, or unsafe conditions to the manager.
• Uphold company policies, dress standards, and confidentiality of proprietary information.

Required profile

• High school diploma or equivalent (G.E.D.).
• Less than one year of related experience; no supervisory experience required.
• Professional appearance and strong customer‑service orientation.

Required skills

• Proficiency with spa reservation software.