Technical Support and Service Engineer

About the role

We are looking for a Technical Support and Service Engineer to join SOLPLANET’s Italian team. You will be the first point of contact for distributors, installers, EPCs and end‑users, providing expert assistance on our solar inverters, energy storage systems and EV chargers.

Key responsibilities

• Provide technical troubleshooting via phone, email and digital channels for SOLPLANET products.
• Support commissioning activities remotely and on‑site, including inverter installation and configuration.
• Deliver technical training, webinars and product presentations to partners and internal teams.
• Assist pre‑sales meetings with technical consultancy when required.
• Maintain strong relationships with distributors, installers, EPCs and service partners.
• Collaborate with Sales, Product Management, R&D and HQ to resolve issues and drive product improvements.
• Collect field feedback and communicate improvement opportunities.
• Monitor local technical regulations (e.g., CEI 0‑21, CEI 0‑16) and support product compliance.
• Coordinate authorized service partner qualification, onboarding and inverter replacement logistics.
• Document cases and interactions accurately in the CRM system.

Required profile

• Bachelor’s degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related field.
• Previous experience in technical support, commissioning, after‑sales service or application engineering, preferably in the photovoltaic or renewable‑energy sector.
• Strong communication skills in English; Italian language proficiency is a plus.

Required skills

• Technical troubleshooting of solar inverters and related equipment.
• Commissioning and on‑site installation of photovoltaic systems.
• Experience with CRM systems for case management.
• Knowledge of Italian grid codes and regulations (CEI 0‑21, CEI 0‑16).
• Familiarity with energy storage systems and EV chargers.