Technical Support Engineer – HVAC Controllers

About the role

Trane Technologies, a global leader in climate solutions for buildings, homes and transportation, is hiring a technical support engineer in Conselve. The role supports customers on-site problems reported by field service teams, covering electrical, electronic and thermodynamic issues, and works closely with engineering, production and quality departments.

Key responsibilities

• Support customers in real time on electrical, electronic and thermodynamic problems found in the field.
• Analyse historical data downloaded from field controllers to diagnose the cause of malfunctions.
• Inform internal departments (engineering, production, industrialisation, quality control) about field issues linked to design, manufacturing or defective components.
• Open tickets with objective evidence from the customer (photos, videos) attached to the claim.
• Send user manuals, service documentation and unit certificates (CE declaration, FGAS declaration, component certificates, wiring diagrams).
• Manage warranty parts supply, evaluate warranties and assess returns for supplier analysis.
• Program replacement controllers and support the programming of controllers installed on sold units.
• Support training sessions and attend software office training on controller logic.

Required profile

• Good spoken and written English; knowledge of a second language is a plus.
• Technical diploma (electronics, electrotechnics, mechanics, etc.).
• At least two years of experience in the role.
• Applied CCNL Metalmeccanico Industria C011.

Required skills

• Proficiency with Microsoft Office applications.
• SAP knowledge preferred.

What we offer

• Full-time permanent position, on-site (5 days).
• Annual base salary range of €44,301.66 to €56,300.00.