Training Coordinator – Retail & Education

About the role

Reporting to the Retail & Education Manager, the Training Coordinator will champion Guerlain’s expertise and brand values across Italy. The role focuses on designing, delivering and monitoring training programmes that boost the performance of the Skincare axis and support the company’s transformation journey.

Key responsibilities

• Design and implement internal and external training aligned with Maison guidelines and retailer-specific needs.
• Recommend and organise soft‑skill and hard‑skill training to improve retail performance.
• Monitor competitor training and retail/consumer trends to keep programmes current.
• Deliver training sessions, allocate resources and create individual development paths for retail staff.
• Collaborate with commercial and marketing teams to provide expertise and novelty training.
• Measure sell‑out performance post‑training and adjust programmes accordingly.

Required profile

• Strong experience in the cosmetics industry, preferably with a focus on skincare.
• Result‑oriented mindset with a retail focus.
• Excellent communication, storytelling and client‑engagement skills.
• Curious, open‑minded, detail‑oriented and able to represent a luxury brand.
• Fluent in Italian and English; French is a plus.
• Willingness to travel across Italy up to 40% of the time.

Required skills

• Proficiency with Microsoft Office – PowerPoint, Word and Excel.