Digital Communication Manager

About the role

The Digital Communication Manager oversees all onboard marketing and communication assets, ensuring brand consistency across digital and print channels. You will work closely with onboard and revenue teams to deliver timely, accurate content for the ship’s app, digital signage, and guest‑facing platforms.

Key responsibilities

• Test new iOS and Android app releases, identify bugs, and validate system updates.
• Support product launches, coordinate go‑to‑market activities, and perform post‑voyage data checks.
• Maintain and update digital and print content, ensuring alignment with brand guidelines.
• Conduct daily app performance monitoring and resolve guest issues promptly.
• Collaborate with internal teams to input venue schedules, activation grids, and other content.
• Train crew and stakeholders on app features and communication processes.
• Execute onboard marketing strategies to drive revenue and guest engagement.
• Oversee production of marketing materials, reports, and manage Print Shop staff.
• Participate in special events, theme nights, and guest‑focused activities.

Required profile

• 2+ years of experience in digital or marketing management, preferably in hospitality or cruise environments.
• Strong attention to detail, superior time‑management skills, and ability to meet deadlines.
• Fluent in spoken and written English; additional languages (Spanish, French, Italian, Portuguese, German) are a plus.
• Creative, enthusiastic, and results‑oriented with a guest‑centric mindset.

Required skills

• Adobe Creative Cloud
• Adobe InDesign
• Adobe Experience Manager (or similar CMS)
• iOS and Android app testing
• Digital signage system management
• CMS administration

What we offer

• Dynamic onboard work environment with international exposure.
• Opportunities to lead cross‑functional projects and influence guest experience.
• Professional development in digital communication and marketing.