Door-Bell Person - Season 2027

About the role

A Relais & Châteaux hotel on Capri, perched on a cliff overlooking the sea, is looking for a Door-Bell person for the 2027 season. The role is the first warm welcome and lasting impression guests receive, working closely with the Concierge and Front Office to deliver service in line with 5-star luxury standards. It is a full-time position with day and night shifts, Monday to Sunday.

Key responsibilities

• Welcome guests warmly and professionally on arrival, offering immediate assistance
• Coordinate and support luggage handling, from loading and unloading to delivery to guest rooms
• Manage vehicle traffic at the hotel entrance efficiently, especially during arrivals and departures
• Work with the Concierge to organise transfers, taxis, shuttles and excursions
• Anticipate guests' needs and provide discreet, proactive assistance throughout their stay
• Keep internal common and operational areas (corridors, stairways, storage, service areas, elevators) and the hotel's external areas clean and tidy
• Maintain the appearance of the hotel entrance and surrounding outdoor areas
• Support the Front Office and Guest Relations teams when needed

Required profile

• At least 2-3 years of experience in a similar role in a luxury or 5-star hotel
• Excellent command of Italian and good working knowledge of English
• Outstanding interpersonal skills, a genuine smile and a natural passion for service
• Professional appearance and demeanour fitting a luxury environment
• Flexibility, teamwork and the ability to stay calm under pressure
• Knowledge of Capri and its local hospitality scene is a strong advantage
• Legal eligibility to work in Italy is required

What we offer

• Full-time day and night shifts, Monday to Sunday, with one day off per week
• Shared accommodation for non-residents
• Long-term prospects with a successful company