Rotating Front Office Agent – Season 2027

About the role

A Relais & Châteaux hotel perched on a cliff overlooking the sea in Capri is looking for a Front Office Agent for the 2027 season. Working under the supervision of the Front Office Manager, the agent provides impeccable, personalised guest service in line with Relais & Châteaux standards, collaborating with all hotel departments. The contract starts from the 2027 season and requires full-time availability on day and night shifts, Monday to Sunday.

Key responsibilities

• Welcome and assist guests at check-in and check-out, handling procedures and payments accurately
• Provide personalised reception and escort guests to their rooms
• Manage reservations through the PMS Protel system and dedicated platforms (including Passportscan)
• Coordinate room service, shuttle and guest handling services
• Organise and monitor pre-arrivals so guests are well prepared for their stay
• Manage the switchboard and internal and external communications
• Work closely with other departments to ensure a seamless, high-quality service

Required profile

• Diploma or degree in hospitality, tourism or languages
• At least 3 years of experience in similar roles in luxury or 5-star hotels
• Fluency in Italian and English; French or Spanish is preferred
• Excellent computer skills, problem-solving, communication and customer orientation, and ability to work in a team
• Legal right to work in Italy

Required skills

• PMS Protel
• Document management systems such as Passportscan

What we offer

• Shared accommodation for non-residents
• Long-term prospects with a successful company