e-Key Account Manager – Online Pure Players & E‑Retail

About the role

As the e‑Key Account Manager for online pure players and e‑retail, you will lead L’Oréal’s digital partnership strategy in Milan. Reporting to the Head of e‑Commerce, you will coordinate marketing, supply chain and finance to grow the online presence of our iconic beauty brands.

Key responsibilities

• Define and execute the annual Joint Business Plan (JBP), spotting new growth opportunities and emerging trends.
• Own the account P&L, negotiate annual agreements, manage sales forecasts and analyse performance to meet revenue and profitability targets.
• Oversee the go‑to‑market strategy, ensuring brand image consistency across all digital touchpoints and optimizing logistics with supply‑chain teams.
• Act as the single point of contact for the client, orchestrating internal teams from Marketing, Media, Finance and IT to deliver a unified approach.

Required profile

• Business‑first mindset with the agility to thrive in a fast‑paced environment.
• Proven expertise in e‑commerce analytics and the ability to translate complex data into actionable growth strategies.
• Strong account‑management and high‑level negotiation skills, capable of building lasting partnerships with major online retailers.
• Strategic thinker with solid experience in revenue growth management and business analysis.

Required skills

• E‑commerce analytics and performance analysis.
• Account management and high‑level negotiation.
• Revenue growth management and business analysis.
• Collaboration across marketing, media, finance and IT functions.

What we offer

• Opportunity to shape L’Oréal’s digital ecosystem and drive growth for world‑leading beauty brands.
• Real responsibility from day one in a supportive, inclusive environment.
• Space to experiment, take risks and develop beyond your potential.
• Contribution to societal and environmental initiatives linked to L’Oréal’s brands.