French‑Speaking Tech Customer Support Specialist

About the role

We are seeking a French‑speaking Tech Customer Support Specialist to join Octorate’s Customer Success team in Rome. In this hybrid position you will act as a strategic partner for hotel and property‑management clients, guiding them through digital transformation and helping them maximise direct bookings.

Key responsibilities

• Manage onboarding of new clients, ensuring optimal configuration of the Octorate platform.
• Provide expert assistance via chat, email and phone to French‑speaking markets.
• Consult clients on best practices to increase direct bookings using Octorate.
• Troubleshoot basic issues and collaborate with the Product team to report bugs or suggest enhancements.
• Maintain and update French help‑center documentation and internal knowledge bases.
• Support training sessions and conduct periodic business reviews with key accounts.

Required profile

• Fluent in French (C1 minimum), with professional proficiency in Italian and English.
• 1–3 years of experience in the hospitality sector (hotels, property management, travel tech/SaaS).
• Availability to work in a hybrid setup, attending the Rome office regularly.

Required skills

• Strong written and verbal communication in French, Italian and English.
• Customer support experience in a SaaS environment.
• Basic troubleshooting and ability to document processes.

What we offer

• Opportunity to work at the heart of hospitality innovation.
• Hands‑on experience with a leading travel SaaS platform.
• Professional growth in a fast‑growing international company.