Head of Customer Success (Ground Segment)

About the role

Leaf Space is seeking a senior professional to lead Customer Success for its Ground Segment as‑a‑service offering. The role sits at the intersection of operations, onboarding, product coordination and program execution, requiring a strong operational mindset and the ability to drive end‑to‑end initiatives in a fast‑moving environment.

Key responsibilities

• Drive and coordinate complex operational and cross‑functional initiatives across Operations, Product, Infrastructure and other stakeholders.
• Support and coordinate mission preparation activities, including pre‑launch and LEOP readiness when applicable.
• Contribute to the evolution and scaling of operational processes and customer operations.
• Structure plans, priorities, timelines and decision‑making processes for operational and strategic topics.
• Identify operational risks, dependencies and mitigation plans.
• Support customer onboarding in an “as a service” operational environment.
• Take ownership of operational topics from definition through execution to closure, progressively assuming leadership responsibilities within the team.

Required profile

• Approximately 7 years of relevant professional experience.
• Strong experience in at least one of: satellite operations, mission management (including pre‑launch and LEOP), satellite system engineering, product management or product ownership in technical/operational settings, or customer onboarding in an “as a service” context.
• Demonstrated project or program management capabilities with the ability to structure, plan, coordinate and drive execution across multiple stakeholders.
• Proven leadership potential, either formal or informal, with a strong ownership mindset.
• Ability to make structured decisions and prioritize effectively in ambiguous or time‑sensitive situations.

Required skills

• Satellite operations
• Mission management (pre‑launch, LEOP)
• Satellite system engineering
• Product management / product ownership in technical environments
• Customer onboarding in an “as a service” model
• Project and program management