Operations Manager (Compliance & Rider Operations)

About the role

Glovo, part of the Delivery Hero Group, is looking for an Operations Manager in Milan to act as Operational Compliance and Rider Operations Lead in Italy. You will report directly to the Head of Operations and take ownership of union relations, local regulatory compliance and rider support processes over the next 12-18 months, as the company grows rapidly.

Key responsibilities

• Manage, mentor and develop a team of 4 direct reports covering rider acquisition, rider experience and support, billing and cash management, union relations and legal/authorities support.
• Ensure 100% operational and legal compliance with Italian regulations, local laws and authorities' guidelines.
• Establish and maintain constructive union dialogue and external institutional relationships.
• Improve rider experience, onboarding, support and automated billing and cash management.
• Work with Global Operations, Legal and Finance to align local operations with global strategy.
• Use operational data and analytical tools to streamline workflows and scale processes.

Required profile

• Proven experience managing and developing a team of 4+ people with a track record of operational leadership.
• Data-driven mindset and project and stakeholder management skills.
• Professional native or bilingual fluency in Italian and English, written and spoken.
• Nice to have: experience in regulated sectors, delivery platforms or logistics; familiarity with Italian labour law and industrial relations.

Required skills

• Excel
• Analytical platforms such as Looker

What we offer

• Equity plan and private health insurance
• Monthly Glovo credit and discounts on transport, food and kindergarten
• Extra time off, two days of work from home per week and up to three weeks working from anywhere a year
• Enhanced parental leave and online therapy and wellbeing benefits