Senior Q-commerce Operations Specialist

About the role

Glovo, part of the Delivery Hero Group, is looking for a Senior Q-commerce Operations Specialist for the ITSEE region. You will be the bridge between commercial ambition and operational excellence, owning the operational performance of the Q-Commerce business across the region and acting as the regional engine for efficiency in picking, packing and delivery. You will drive initiatives that affect the P&L and customer experience.

Key responsibilities

• Partner Operations HQ project implementation: lead regional coordination of Partner Ops initiatives aligned with global ones (e.g. picker accounts, Wait for Assembly)
• KPI optimization: enable local teams to hit targets on key metrics such as Item Not Delivered, cancellations and waiting time
• Picking excellence: design and implement models to improve order accuracy and speed
• Big Order and bundling strategy: run initiatives to reduce the cost of big orders in line with global ones
• Cross-functional liaison: connect Q-Commerce needs with the core Supply Operations team
• Analytical ownership: design and own the QC analytical framework for the region, with unified reporting and consistent data across ITSEE markets
• Own key documents such as MP and Superdocs, map operational bottlenecks through data analysis and share best practices across the group

Required profile

• 3+ years of experience in Operations, Logistics or Project Management, ideally in Quick Commerce
• Execution-focused professional comfortable with the details of store operations and courier behaviour
• Enjoys building frameworks and automating, scaling and measuring processes
• Proven ability to influence cross-functional teams in a multicultural setting
• Fluent English

Required skills

• SQL
• Advanced Excel, including dashboard building