Project Assistant – Cultural Mediation

About the role

The International Organization for Migration (IOM) is seeking a Project Assistant to provide cultural mediation support to the Italian Ministry of Interior – Public Security Department. Based in Bardonecchia, the role assists emergency operations within the MED.E.A. project, ensuring accurate first‑entry procedures for asylum‑seekers.

Key responsibilities

• Provide clerical and operational support to the Immigration Office, including registration, filing, and archiving of asylum applications.
• Assist in identification procedures by receiving claims, translating documents between Italian and migrants’ mother tongues, and informing beneficiaries about procedures.
• Maintain communication with the Project Area Coordinator, especially regarding vulnerable groups and protection needs.
• Deliver impartial mediation assistance, offering general information on national asylum laws and administrative processes.
• Prepare financial documentation (payments, reimbursements, travel) and produce regular activity reports for the project team.
• Compile a detailed end‑of‑service report using the standard template provided by the project manager.

Required profile

• High school diploma with at least three years of relevant experience, or a bachelor’s degree with one year of relevant experience.
• Previous experience in migrant assistance, cultural mediation, or work with international organisations, EU agencies, or Italian Border Police is advantageous.
• Fluency in Italian and Urdu (both oral and written) and proficiency in one of IOM’s official languages (English, French, Spanish).
• Understanding of asylum application procedures, including the C3 template, and ability to manage conflicts between beneficiaries and police officers.