Retail Trainer – Luxury Fashion

About the role

The Retail Trainer will support Emporio Armani’s European retail network by delivering consistent, high‑impact training that enhances customer experience, sales performance, and product knowledge. This role combines in‑store and digital learning to ensure all stores align with brand standards and retail objectives.

Key responsibilities

• Deliver engaging in‑store and online training sessions on sales techniques, customer experience, and product expertise.
• Support back‑office design and organization of classroom and in‑store training programs.
• Identify training needs through analysis of retail KPIs.
• Develop content for the company’s e‑learning application.
• Prepare and update training materials annually, including layouts, collection photos, and content.
• Manage communications with regional teams and stores, providing material updates and new content.
• Organize and facilitate induction programs for retail staff at national and international levels.
• Conduct structured store visits, produce feedback reports, and highlight improvement areas.
• Assist with administrative tasks related to daily training activities.

Required profile

• 5–6 years of experience in the retail sector.
• At least 2 years of experience in retail training.
• Strong knowledge of key retail KPIs and performance metrics.

Required skills