Senior Success Plan Manager

About the role

The Success Plan Manager is a core position within SAP Customer Services & Delivery, partnering with account teams and service delivery organisations to help customers achieve measurable outcomes from their SAP investments. You will act as a trusted advisor, guiding adoption, optimisation and value realization of solutions such as SAP S/4HANA, RISE with SAP, SAP Business Technology Platform and SAP Business AI.

Key responsibilities

• Develop and maintain customer success documentation and governance artefacts.
• Lead quarterly reviews, steering sessions and other governance meetings with customers.
• Track adoption milestones, consumption indicators and value‑realisation metrics.
• Identify risks early, prepare escalations and drive mitigation actions.
• Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts and delivery teams.
• Utilise SAP’s integrated toolchain – Holistic Engagement Planner, dashboards, Cloud ALM and customer‑insights tools.
• Provide clear, concise executive communications and reporting.
• Coordinate internal SAP stakeholders to ensure role clarity, ownership and alignment with customer priorities.
• Contribute to continuous improvement of engagement quality and customer experience.

Required profile

• STEM degree or equivalent technology experience.
• 5+ years of project management or functional/technical consulting experience with team‑lead coordination.
• Hands‑on exposure to solution implementation, integrations and cloud modernisation patterns.
• Proven focus on customer value – defining success metrics, driving consumption, retention and time‑to‑value.
• Knowledge of SAP solution architecture (S/4HANA, HANA, BTP, Cloud/SaaS).
• Awareness of governance, risk, performance, security and disaster‑recovery considerations.
• Ability to translate business needs into technical/functional requirements and road‑maps.

Required skills

• SAP S/4HANA
• SAP Business Technology Platform (BTP)
• RISE with SAP
• Cloud ALM
• Holistic Engagement Planner (HEP)
• Dashboard and customer‑insights tools

What we offer

• Continuous learning and skill‑growth opportunities.
• Comprehensive benefits and wellbeing programmes.
• A collaborative team that supports your professional success.