Service Quality Specialist

About the role

ABB is looking for a Service Quality Specialist to support the deployment of its quality strategy within a local organizational unit. You will help build a strong quality culture, implement robust tools and processes, and ensure that customer expectations are consistently exceeded.

Key responsibilities

• Support communication and documentation related to quality management in the assigned area.
• Identify and address quality‑related risks and opportunities using data analytics.
• Analyze customer cases, conduct root‑cause investigations and implement preventive and corrective actions.
• Drive digitalisation of quality processes, including traceability systems and integration of digital tools.
• Collaborate with local functions to achieve world‑class performance targets.

Required profile

• Experience in the LV/MV electromechanical market.
• Solution‑focused, collaborative mindset with strong written and spoken communication skills.
• Fluency in both Italian and English.

Required skills

• Quality tools
• Key Performance Indicators (KPIs)
• Digital skills for process automation
• Electrical testing procedures
• Root‑cause analysis
• Quality data analytics

What we offer

• Competitive compensation with performance bonuses.
• Corporate welfare and well‑being services.
• Structured career development, internal mobility and training programs.
• Flexible working hours and hybrid work options.
• Generous parental leave for primary and secondary caregivers.